Swrve for Customer Service and Support

Advance Cross-Channel Customer Experiences

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Resolve Issues Before They Happen

The bar for customer service and support has been set higher than ever before. In today’s experience economy, customers expect faster, more immediate resolutions to issues, and more personalized support to fit their unique needs. Swrve gives customer service and support leaders the ability to anticipate, predict, and respond to issues in real time, resolving issues both before and as they happen for stronger business outcomes.

Real-time Relevance

Swrve combines rich, real-time customer data with enterprise-grade triggering and targeting to help marketers identify, interpret, and act on the needs of individual customers as they occur live and in the moment.

Relevant Everywhere

Swrve is built to support messaging across mobile, web, email, and popular OTT platforms like Apple TV, Android TV, Roku, Fire TV, WebOS, and Tizen.

Return on Relevance

Swrve integrates seamlessly with all major marketing and business platforms (including Oracle Marketing Cloud, Salesforce, Adobe, and more), maximizing the potential of existing data and better aligning Swrve to your brand’s specific business objectives.

Confidently Scale Communications Across Millions of Customers in Real Time

Swrve processes over 14 billion customer interactions daily, giving customer service and support teams access to live, self-updating audiences that reveal critical success factors like individual settings, real-time events, purchase history, and other relevant business variables. This visibility is exactly what teams need to confidently predict and segment messaging based on individual needs, and deliver unrivalled utility and relevance to customers.

Confidently Scale Communications Across Millions of Customers in Real Time

BUILD A PRESENCE

Pre-set triggers that will respond to events happening in real time across channels, apps, devices, and locations. Create targeted messaging personalized to address common needs, issues, and situations before they occur in real time.

AND SEND THE RIGHT MESSAGE

Orchestrate journeys based on individual behaviors, preferences, and goals. Use Swrve’s A/B testing tools to test as many as 10 resource variants at a time to reveal new outcomes around engagement, behaviors that follow, and revenue generated by variant.

AT THE RIGHT TIME

Our all-in-one platform includes AI that helps teams schedule and deliver messaging at optimal times of engagement, optimize individual journeys, messaging frequencies, and UX and UI elements across devices.

Swrve was recognized as a Leader in the Magic Quadrant following Gartner’s independent evaluation of 15 digital mobile marketing platforms.
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Expand Your Reach Across Channels and Devices

It’s important for those in customer service and support to be adaptable, flexible, and present wherever a customer needs them most. With Swrve, you can create and send service and support messaging that’s as rich as it is helpful wherever a customer chooses to interact with your brand. This includes:

Expand Your Reach Across Channels and Devices

RICH, DYNAMIC PUSH CAMPAIGNS

Use insights like past interactions, actions happening in real time, and future behaviors—determined by Swrve’s suite of AI and predictive analytics—to send personalized push notifications with offers that are relevant on an individual level. Add images, videos, and action buttons to make them interactive, and deliver at optimal times for response.

INTERACTIVE IN-APP MESSAGING

Create and send beautiful in-app messaging that can support all types of messaging needs, from surveys, to contest submissions, to videos and images displaying relevant offers and time-sensitive deals—all sent in real time, at perfect moments of engagement.

PERSONALIZED EMAIL AND SMS MESSAGES

Orchestrate customer journeys that include personalized, hyper-relevant SMS, and email messaging. Use these channels to increase customer activation, optimize onboarding, send transactional messaging, and respond to other actions taken across channels.

In our business, timely and relevant engagement is the difference between subscriber retention and customer churn. We scoured the market for partners who had an enterprise grade solution and could help drive real business results. We’re thrilled we chose Swrve because they stand heads and tails above the rest of the market and the results speak for themselves.” Peter Lloyd Special Project Advisor to Group CEO & BOD