14 billion customer interactions. That’s how much the Swrve platforms processes daily in real time to keep global brands live and in the moment with their customers. The platform is also built to integrate with all major clouds, systems, and platforms to maximize the potential of existing data. With a 99.98% uptime and billions of messages sent annually, Swrve is perfectly designed to scale to help IT and Digital teams address customer needs worldwide.
Data silos stand in the way of opportunities to engage, retain, and monetize new and existing customers. With Swrve, IT and Digital professionals have the power to deploy powerful campaigns that can nurture customers through to new purchases and deepen their loyalty to your brand. Easily act on growth opportunities that exist across mobile, email, web, and OTT using:
Use insights like past interactions, actions happening in real time, and future behaviors—determined by Swrve’s suite of AI and predictive analytics—to send personalized push notifications with offers that are relevant on an individual level. Add images, videos, and action buttons to make them interactive, and deliver at optimal times for response.
Conduct data-driven A/B tests to optimize UX across onboarding, nurturing, and re-engagement campaigns. Test up to 10 different variants at once, and take action on new insights in real time.
The Swrve dashboard presents all campaigns in one centralized list view that can be filtered with ease. All relevant campaign measurement metrics (like overall engagement, A/B test results, clickthrough, and more) be easily seen and evaluated from this one convenient view.
With Swrve, we were able to employ dynamic engagement with behavioral data, lifecycle plans and A/B testing to sell hundreds of thousands of new paid plans, increase app retention (12%+), daily engagement (7%+) while decreasing customer service calls. We're looking forward to further success using Swrve to introduce our new PlayGo video service to customers in all our markets. Dario Bianchi, Global Director Products & Digital at Digicel