Date: January 9th, 2018
SAN FRANCISCO—January 10, 2018—Swrve, the leading customer interaction engine, has partnered with Segment, the infrastructure for customer data, to provide new levels of insight relating to consumer behavior on emerging platforms including native mobile and OTT digital media streaming. In addition, the partnership enables Swrve customers to build campaigns across multiple channels based on data from any of Segment’s data sources, including Salesforce, Zendesk and Stripe.
Swrve is committed to supporting enterprise organizations looking to build deeper and more profitable relationships with their customers in today’s multi-channel environment. That in turn requires personalized, optimized and targeted interactions and campaigns, delivered ‘in the moment’ and informed by data from multiple sources both inside and outside the business.
That’s where the integration with Segment comes in. Thanks to the huge variety of data from every customer touch point and internal function (such as CRM, inventory etc), these campaigns can be based on more insight than ever before. And in the same way, campaigns delivered via legacy channels can be created and targeted based on real-time information relating to mobile, OTT and other interactions collected by Swrve.
“We’re delighted to be partnering with Segment to bring the most comprehensive possible data to Swrve campaigns” said Christopher Dean, CEO of Swrve. “Our customers are all agreed on one thing: great data makes for great interactions. That’s why we felt it was so important to ensure the Segment ecosystem was available to them - and that in turn data collected in Swrve was made available as widely as possible through the Segment platform”
“The Segment platform centralizes data from all user touchpoints, removing the need for complex integrations and empowering the marketer using Swrve to make campaigns more relevant and impactful” Peter Reinhardt, CEO at Segment. “Adding Swrve as a Segment Destination enables our customers to engage with their end users in personalized ways across platforms and devices”
Processing over 12 billion events daily, Swrve's next generation customer interaction platform helps enterprises maximize engagement and monetization by empowering marketers to deliver bespoke mobile experiences to every customer. Swrve provides a comprehensive set of tools that include audience targeting, real-time segmentation, conversations, push notifications, in-app messaging, A/B testing, predictive models, real-time data orchestration, and rich analytics across all marketing channels. Swrve partners with leading brands, agencies and technology partners—including The Guardian, Condé Nast, Warner Brothers, Salesforce, Oracle, and Marketo—and is installed in hundreds of apps across industries, such as retail, media, travel/hospitality, entertainment, sports, games, and banking.