To meet and exceed goals, telecom brands need to drive lifetime connections with customers everywhere. They need to deliver stronger, more meaningful 1:1 engagement and greater relevance across channels. To make this happen, Cox Communications needed a way to identify, interpret and anticipate the needs of each individual customer in real time, delivering better, not more, customer touches for increases in app feature use, engagement, and customer satisfaction.
Swrve gives telecom companies the enterprise-grade tools needed to deliver relevant experiences with greater real-time precision, driving stronger business outcomes. By deepening their relevance with Swrve, telecom companies like Cox Communications have successfully scaled communications about billing, reminders, and feature marketing across millions of users.
More Opt-Ins and Increased Engagement
Valuable Boosts in Feature Usage