Cox Communications uses Swrve to deliver powerful return on relevance (ROR) through real-time customer data.Learn More
Cox Communications encourages its customers to surf, stream, and share wherever life takes them. To make this happen, Cox needed to move as quickly as their customers and deliver value across devices, journeys, and deliver real-time experiences with their brand. Cox chose Swrve to elevate engagement and boost feature adoption in their app. The Swrve mobile marketing and customer engagement platform stood out as a solution that could meet the evolving needs and expectations of today’s digital-first world.
To meet and exceed goals, telecom brands need to drive lifetime connections with customers everywhere. They need to deliver stronger, more meaningful 1:1 engagement and greater relevance across channels. To make this happen, Cox Communications needed a way to identify, interpret and anticipate the needs of each individual customer in real time, delivering better, not more, customer touches for increases in app feature use, engagement, and customer satisfaction.
Swrve gives telecom companies the enterprise-grade tools needed to deliver relevant experiences with greater real-time precision, driving stronger business outcomes. By deepening their relevance with Swrve, telecom companies like Cox Communications have successfully scaled communications about billing, reminders, and feature marketing across millions of users.
More Opt-Ins and Increased Engagement
Valuable Boosts in Feature Usage