Swrve’s intelligent, bi-directional integration with Salesforce Service Cloud maximizes the potential of existing data to deliver customer support experiences on mobile that pair perfectly with email and web communications.
Salesforce Service Cloud customers use Swrve to build cohesive experiences across channels, and deliver real-time relevance to mobile via mobile push notifications, in-app messages, A/B testing, live behavioral tracking, and powerful analytics, all at enterprise scale.
Customers are the first to know when a brand is lacking a true mobile strategy—they receive inconsistent experiences that are confusing, annoying, and irrelevant. It's the quickest route to churn a brand can take. Swrve helps enterprises unify customer communications with smarter, faster, and more personalized interactions to make inconsistent messaging a thing of the past.
Swrve’s mobile and analytics capabilities are made available within Salesforce Service Cloud, so brands can add advanced mobile functionality to Journey Builder. This means brands can deliver enhanced support experiences like: real-time service updates on mobile for a customer's service ticket or case status; a pause on all marketing while a support ticket is open; and support satisfaction surveys to get instant feedback on how you're performing.
Swrve’s mobile analytics provide Salesforce users with data that increase the accuracy and impact of message segmentation, targeting, and delivery.
Our platform’s bidirectional data connectors and APIs process mobile insights in real time, giving a full 360° view of each user’s mobile behavior. This live, self-updating data is streamed into Service Cloud to trigger hyper-personalized customer experiences across mobile, email, and web based on support history data.