84% of consumers say most communications they receive from businesses are irrelevant. 52% switch brands because experiences are not personalized. And a staggering $1 trillion will be lost by businesses who fail to be relevant to consumers. Today's marketing demands relevance.
With Swrve, you get unparalleled insight into your users’ behaviors and goals through Swrve’s behavioral instrumentation of your mobile, web, or TV apps, and robust integration between all your customer databases. Create personalized messages that correspond to real user behavior and build relationships on a strong foundation of trust and value.learn more
It’s no longer enough for a brand to respond quickly to a customer request—you have to respond in real time, ideally anticipating the need in advance to ensure customers can always access maximum value.
As Swrve processes user behaviors in real-time, customer interactions fire automatically — on any channel — the instant targeting and triggering conditions are met. This means that your brand is always present, providing guidance and value as customer needs arise.learn more
Today's consumers use a multitude of channels for work and for play—desktop/mobile, web/mobile apps, SMS/messaging apps, and more. However, the channels where users choose to engage often don’t align with those of the business, creating communication silos, misinformation, and missed opportunities.
With Swrve’s multi channel customer engagement capabilities, unify your campaigns with shared targeting, triggering, personalization, and workflow across channels, including:
With Swrve, we were able to employ dynamic engagement with behavioral data, lifecycle plans and A/B testing to sell hundreds of thousands of new paid plans, increase app retention (12%+), daily engagement (7%+) while decreasing customer service calls. We're looking forward to further success using Swrve to introduce our new PlayGo video service to customers in all our markets. Dario Bianchi, Global Director Products & Digital at Digicel