Travel brands looking to stand out from the pack need to deliver mobile speed and convenience in more ways than one. This award-winning luxury airline carrier knew that in order to meet and exceed traveler expectations where it counts, they needed a customer engagement solution that could easily deliver valuable, 1:1 mobile interactions during individual traveler journey milestones and purchase decisions. To pull that off, however, three things were needed:
- An integration with Salesforce: This global airline had an existing partnership with Salesforce Marketing Cloud, therefore a seamless integration was necessary
- Scale: As one of the largest luxury airlines in the Middle East, they needed a platform that could easily process and segment billions of customer actions at once to effectively scale communications
- Perfect timing: Every second counts in travel; one late travel alert or irrelevant update could severely compromise traveler satisfaction. A real-time solution was vital
Swrve was the perfect answer to this carrier’s needs. Our enterprise-grade triggering and targeting, AI-driven message delivery, and convenient integration with Salesforce produced incredible success for the airline. And after over 80 million hyper relevant push notifications sent and achieving an 82% engagement rate on those communications, this travel powerhouse is inspiring more loyalty and driving more repeated bookings than ever before.
It’s easy to see how Swrve elevates traveler journeys and triples mobile engagement—get a deeper look at how it’s all possible in our next group demo.