Award-winning global airline soars to new heights of customer experience
Today’s travelers expect quick and convenient experiences every time they fly. To retain existing customers and inspire loyalty from new ones our award-winning global airline customer needed a solution that could easily and consistently scale relevant operational messaging to millions of new, existing, and past travelers worldwide.
With MessageGears, the Dubai-based carrier can deliver smartly-targeted, relevant messaging built to scale based on traveler needs, preferences, and expectations in real time. The ability to reach every traveler with a notification that is uniquely relevant to their travel experience is what helps them stand out as an airline that recognizes, cares and acts on individual customer comforts, preferences, and experiences.