Swrve processes over 14 billion customer interactions daily, giving customer service and support teams access to live, self-updating audiences that reveal critical success factors like individual settings, real-time events, purchase history, and other relevant business variables. This visibility is exactly what teams need to confidently predict and segment messaging based on individual needs, and deliver unrivalled utility and relevance to customers.
It’s important for those in customer service and support to be adaptable, flexible, and present wherever a customer needs them most. With Swrve, you can create and send service and support messaging that’s as rich as it is helpful wherever a customer chooses to interact with your brand. This includes:
Use insights like past interactions, actions happening in real time, and future behaviors—determined by Swrve’s suite of AI and predictive analytics—to send personalized push notifications with offers that are relevant on an individual level. Add images, videos, and action buttons to make them interactive, and deliver at optimal times for response.
Create and send beautiful in-app messaging that can support all types of messaging needs, from surveys, to contest submissions, to videos and images displaying relevant offers and time-sensitive deals—all sent in real time, at perfect moments of engagement.
Orchestrate customer journeys that include personalized, hyper-relevant SMS, and email messaging. Use these channels to increase customer activation, optimize onboarding, send transactional messaging, and respond to other actions taken across channels.
In our business, timely and relevant engagement is the difference between subscriber retention and customer churn. We scoured the market for partners who had an enterprise grade solution and could help drive real business results. We’re thrilled we chose Swrve because they stand heads and tails above the rest of the market and the results speak for themselves.” Peter Lloyd Special Project Advisor to Group CEO & BOD at Digicel