Swrve processes and segments over 14bn actions across 54m customers daily, in real time, so teams can confidently scale communications across millions of customers and markets simultaneously. This unparalleled access to live, self-updating audiences gives marketers the ability to deliver immediacy and meet expectations across apps, devices, and channels, leaving no stone unturned.
The Swrve Customer Success team works alongside every customer to ensure they receive the best possible value from the Swrve platform. With decades of experience under their belts, the team has assisted with the planning, execution, and optimization of global campaigns for marketing leaders across industries.
It’s important to ensure the right people have access to the right campaign components. That’s why we’ve made setting and managing user roles and permissions simple in the Swrve platform. That way, your team’s data analyst can create and manage reports (but not campaigns) and your intern won’t have access to sensitive app data.
Every one of our support customers has a named individual member of our Customer Success team working with them on the account. We schedule regular catch-ups and account reviews for optimal success all year round.
Swrve comes complete with easy-to-read trend reports that can be adapted to fit a customer’s viewing preferences. In addition, Swrve can perform holdout experiments that use a control group to showcase the impact and value of Swrve-supported messaging across campaigns.
Working with Swrve has been key to improving our core KPIs. The platform’s ease-of-use and ability to run push, in-app messages, an inbox, as well as A/B testing capabilities in a single place has helped us improve overall app engagement, and our onboarding experience. George Jurgens, Lead Growth Manager at Hopster