A Real-time Advantage for Global Telecoms

Skyrocket Customer Satisfaction in the Telecom Industry with Real-time Relevance

A Real-time Advantage for  Global Telecoms

Beat the Odds with Hyper-Relevant 1:1 Interactions

Customer satisfaction benchmarks in telecom are among the lowest, with internet service providers and subscription television services scoring in the low 60s*. Global telecoms are using Swrve to beat those benchmarks with hyper-personalized messaging, real-time alerts and updates, and hyper-relevant offers delivered in milliseconds. As a result, brands like Verizon, Digicel, Telefonica, NETGEAR, Cox Communications, and more are increasing KPIs around plan activations, upsells, support call tickets, subscription upgrades, new promotions, awareness, ARPPU, and more quarter after quarter using Swrve.

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Swrve & Telecommunications

Stop Subscriber Churn in Its Tracks

COX
netgear
Digicel

Global telecoms use Swrve to surprise and delight subscribers with rich, valuable brand experiences across mobile, email, web, and OTT. Swrve segments billions of subscriber actions in real time, daily, allowing teams to eliminate churn by delivering the right message to the right users exactly where and when it counts most.

Show Every User The Value of Your Brand

Digicel secured over $1M in new purchases. Telefonica scaled 1:1 communications across 300 million customers worldwide. NETGEAR drove a 170% increase in click-through-rates in one campaign. Visible increased service engagement by 7x. 


The list goes on. Now, it’s your turn.

In our business, timely and relevant engagement is the difference between subscriber retention and customer churn. We scoured the market for partners who had an enterprise grade solution and could help drive real business results. We’re thrilled we chose Swrve because they stand heads and tails above the rest of the market and the results speak for themselves.” Peter Lloyd Special Project Advisor to Group CEO & BOD at Digicel

Turn Everyday Subscribers into Loyal Advocates

By using Swrve to send campaigns supercharged with in-the-moment behavioral data, you can increase customer retention, elevate LTV, and inspire long-term engagement—all while decreasing customer service calls. 

Case Study

Cox Communications Customer Story

Cox Communications chose Swrve to identify, interpret and anticipate the needs of each individual customer in real-time, delivering better, not more, customer touches.

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Solving the Attention Economy Challenge with Telefonica and Swrve

Swrve and Telefónica, one of the largest telecommunications companies in the world, have partnered to help solve the ‘Attention Economy’ challenge.

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Ready to revolutionize your marketing and engagement strategy?

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