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Customer experiences are core to our business. Swrve is giving us the ability to inform, engage, and assist customers at scale with 1:1 messaging in real time. This is a game changer for us, as more customers are opening our app more oen, our engagement is increasing, and we’ve enjoyed great achievements, including a 79% lift in revenue in a single quarter with Swrve.”
- Sam Robertson, Product Executive at Three UK
By expanding their reach across channels telecom companies see increases in acquisition, retention, and customer lifetime value (LTV). By delivering hyper-relevant campaigns, brands can increase KPIs around plan activations, upsells, support call tickets, subscription upgrades, new promotions, awareness, ARPPU, and more quarter after quarter.
Customer satisfaction benchmarks in telecom are among the lowest, with internet service providers and subscription television services scoring in the low 60s*. Global telecoms are using Swrve's interactive marketing campaigns to beat those benchmarks with hyper-personalized messaging, real-time alerts and updates, and hyper-relevant offers delivered in milliseconds.
Customer advocacy is key to driving acquisition and improving on cost per acquisition. Make it simple for your happiest customers to become brand advocates through online reviews, social sharing, and referrals to drive more customers to your brand.