Customer Churn Management

Reduce Churn using Swrve’s Powerful AI

request demo

Increase Retention and LTV

According to Forrester research, it costs 5x as much to acquire new customers as it does to keep an existing one. And just a 5% increase in customer retention can mean a 25-95% increase in profits. Swrve gives global brands the ability to optimize customer experiences in real time, resulting in significant decreases in churn and higher long-term engagement across channels.

Real-time Relevance

Swrve combines rich, real-time customer data with enterprise-grade triggering and targeting to help brands identify, interpret, and act on the needs of individual mobile customers as they occur in real time.

Relevant Everywhere

Swrve is built to support messaging across mobile, web, email, and popular OTT platforms (Apple TV, Android TV, Roku, Fire TV, WebOS, and Tizen), ensuring brands deliver relevant experiences wherever and whenever their customers choose to interact with them.

Rapid time to Relevance

Swrve integrates seamlessly with all major marketing and business platforms (including Oracle Marketing Cloud, Salesforce, Adobe, and more), maximizing the potential of existing data and aligning Swrve to your brand’s specific business objectives.

Deploy AI-Driven Re-Engagement Campaigns

There are two keys to reducing churn: the first is understanding individual customers, knowing exactly where they are in their journey with your brand and understanding exactly what they value most; the second is having the ability to re-engage them at the exact moment they’re likely to respond and take action. Swrve is built to do it all, perfectly, processing and segmenting billions of simultaneous data streams across apps, devices, channels, clouds and enterprise systems–all in real-time.

Deploy AI-Driven Re-Engagement Campaigns

KNOW EVERY CUSTOMER’S PROPENSITY TO CHURN

Swrve’s machine learning identifies the mathematical patterns in your customers’ behavioral data to determine the churn propensity of each and every customer. This visibility helps brands deploy re-engagement strategies that reduce churn and increase revenue.

DYNAMICALLY TARGET WITH DEEP PREDICTIVE ANALYTICS

Dynamically target lapsing users with relevant re-engagement messaging in real time. Swrve’s Autopilot uses insights like churn propensity, past interactions, individual interests and preferences, purchase history, response patterns, future behaviors determined by predictive analytics, and events happening in real time to send intelligent, 1:1 interactions.

INSPIRE ACTION WITH PERFECT DELIVERY

Swrve’s Autopilot uses machine learning to determine the exact timing that an individual customer is most likely to engage with a push from your brand. Simply click a button in a push campaign to tell Autopilot to schedule messages at an optimal time of day.

Keep Customers Engaged with Real-Time Relevance

Swrve delivers intelligent, 1:1 interactions that are optimized live and in the moment of true business opportunity. On average, this real-time relevance has led to a 32% increase in Day 3 retention for brands across industries, and significantly reduces individual churn propensities across campaigns.

Keep Customers Engaged with Real-Time Relevance

ACHIEVE MORE WITH REAL-TIME DATA

Swrve processes over 14bn customer interactions daily, in real-time, so brands can send personalized messages that are relevant on an individual customer level, and confidently scale their communications across millions of customers simultaneously.

SURPRISE AND DELIGHT CUSTOMERS

A real-time update. A convenient reminder. An exclusive promotion or custom offer delivered at the perfect time. These touchpoints through Swrve have resulted in millions in new revenue, keeping loyalty and customer satisfaction scores high.

AUTOMATE HIGH-PERFORMING MESSAGING

Automate winning elements from A/B tests for continuous return. This can include navigation and menu structures, onboarding sequences, price points and paywalls, transaction flows and checkouts, and default configuration settings.

Swrve was recognized as a Leader in the Magic Quadrant following Gartner’s independent evaluation of 15 digital mobile marketing platforms.
view report
In our business, timely and relevant engagement is the difference between subscriber retention and customer churn. We scoured the market for partners who had an enterprise grade solution and could help drive real business results. We’re thrilled we chose Swrve because they stand heads and tails above the rest of the market and the results speak for themselves.” Peter Lloyd Special Project Advisor to Group CEO & BOD at Digicel