There are two keys to reducing churn: the first is understanding individual customers, knowing exactly where they are in their journey with your brand and understanding exactly what they value most; the second is having the ability to re-engage them at the exact moment they’re likely to respond and take action. Swrve is built to do it all, perfectly, processing and segmenting billions of simultaneous data streams across apps, devices, channels, clouds and enterprise systems–all in real-time.
Swrve delivers intelligent, 1:1 interactions that are optimized live and in the moment of true business opportunity. On average, this real-time relevance has led to a 32% increase in Day 3 retention for brands across industries, and significantly reduces individual churn propensities across campaigns.
Swrve processes over 14bn customer interactions daily, in real-time, so brands can send personalized messages that are relevant on an individual customer level, and confidently scale their communications across millions of customers simultaneously.
A real-time update. A convenient reminder. An exclusive promotion or custom offer delivered at the perfect time. These touchpoints through Swrve have resulted in millions in new revenue, keeping loyalty and customer satisfaction scores high.
Automate winning elements from A/B tests for continuous return. This can include navigation and menu structures, onboarding sequences, price points and paywalls, transaction flows and checkouts, and default configuration settings.
In our business, timely and relevant engagement is the difference between subscriber retention and customer churn. We scoured the market for partners who had an enterprise grade solution and could help drive real business results. We’re thrilled we chose Swrve because they stand heads and tails above the rest of the market and the results speak for themselves.” Peter Lloyd Special Project Advisor to Group CEO & BOD at Digicel