APIs, pre-built connectors, and an integration framework make it easy for enterprise operational systems to integrate with Swrve and roll out end-user operational messaging.
Today Airlines use Swrve to message flight updates to passengers. Banks send balance and account alerts to their customers. In each case, messaging enhances the service experience.
Checking in with customers, and tracking their satisfaction, is core to every business. In the past, when consumers just used web and email, checking in was straightforward. Today's multi-channel customer is entirely different. Only with Swrve can marketing teams orchestrate and track customer satisfaction across a multitude of channels mobile-apps, SMS, web apps, email, and over-the-top (OTT) video streaming apps on Apple TV, Android TV, and Roku.
A major flaw with most Customer-SAT surveys is that they arrive by email, days or weeks after an event. As a result, only a tiny fraction of people ever respond.
To transform response rates, Swrve lets marketing teams track Customer-SAT both in the channel and moment of use.
App store ratings have a direct impact on the number of new installs. Poorly rated apps don't grow. Marketers use Swrve to maximize App Store ratings.
Communicating in channel and context matters. Typically Swrve powered Customer SAT surveys have a 75% completion rate. This compares to under 1% via email
App Store rating campaigns typically double average rating in a matter of weeks.