Relevance is the new currency in today’s experience economy. Whether it’s delivering operational messaging with unique and exceptional service, or sending surveys to check in on individual satisfaction, Swrve is built to help teams meet and exceed customer expectations everywhere, at all times.
Swrve’s APIs, pre-built connectors, and flexible integration framework make it easy for enterprise operational systems to integrate with Swrve and send LTV-driven operational messaging.
Global airlines use Swrve to deliver flight updates, gate changes, and travel alerts. Banks send balance updates and account alerts. Those in telecommunications send plan updates and subscription changes. In each case, Swrve-supported operational messaging delivers real-time relevance to customers exactly when they need it most.
Checking in with customers and tracking their satisfaction is core to every business. And today’s complex, multichannel customer journey makes keeping track of satisfaction more difficult than ever before. With Swrve’s constant processing of billions of data points in real time, teams can track customer satisfaction seamlessly across channels, including mobile apps, SMS, web apps, email, and OTT video streaming apps on Apple TV, Android TV, and Roku.
A major flaw with most customer satisfaction surveys is that they arrive by email, days or weeks after an event. As a result, only a tiny fraction of people ever respond.
To transform response rates, Swrve allows you to track and confidently act on satisfaction wherever and whenever a customer interacts with your brand in real time. This means:
App store ratings have a direct impact on acquisition rates. Poorly-rated apps may be ignores, while 5-star experiences invite more downloads, opens, and long-term engagement. Here’s how our customers use Swrve to increase their positive ratings:
Real-time relevance sent via the right channel at the right time advances customer experiences.