We don’t farm support out to a ‘community’ or expect our customers to trawl through reams of documentation before getting in touch. We’re an enterprise software platform and every support customer can talk 1-2-1 to a real expert if they need assistance with any aspect of the product. That central promise is at the core of our support offering.
For those customers who demand 24/7 coverage, we’re there. Swrve works with enterprise support customers to provide round the clock availability - so there’s always someone on the other end of the line. Whether phone or email, we’re there for our enterprise clients.
Every one of our support customers has a named individual member of our Customer Success team working with them on the account. We schedule regular catch ups and account reviews - so we aren’t just there when things go wrong, we actively engage to ensure our customers enjoy success and ROI through Swrve!
Our customers are part of the Swrve team. Our support program enables customers to gain early access to new features, enjoy hands on training, and be part of the conversation when it comes to the Swrve platform. We love customers who bring us great use cases and we love to work with them on addressing them!