Swrve Customer Journey Blog Series, Post #6:  Stand Out in Today’s Experience Economy

We’ve come to the end of our Swrve Customer Journey series. It’s my hope that you’ve gained a real understanding of what it takes to really meet and exceed the expectations of customers in today’s experience economy. Ultimately real-time relevance is more than just an approach to marketing. It’s a blueprint for how brands can rise to every occasion with something customers will appreciate wherever they are in their journey across channels. It’s a strategy for greeting Lisa with something valuable during her first trip to Columbia, or asking Ross about his experience right as he’s leaving the concert, or sending helpful reminders to Elle that will make her day a little easier. This is all real-time relevance in action. And it’s absolutely critical for standing out and staying ahead in our hyper-connected world.

If you ever need a refresher, here are links to every post in this Customer Journey series:

Post #1:  Modernizing Your Brand’s Path to Purchase

Post #2: Stellar Onboarding and Activation

Post #3: Valuable Engagement and Retention

Post #4: Amplifying Monetization and Cross-Selling with Real-time Relevance

Post #5: Drive Acquisition and Boost Revenue with Hyper Relevant Customer Advocacy

Now, I’d like to challenge you to take three actions now that will help your organization begin its advance toward larger conversions, better monetization, and stronger LTV across channels. A few minutes is all it takes to do the following:

Subscribe to Receive Regular Insights from the Experts on Real-time Relevance

Our experts have decades of experience in mobile marketing, customer experience, personalized engagement, and customer satisfaction. We’ve worked with senior leaders at Sony, Playrix, Condé Nast, Warner Brothers, Emirates, Digicel, and more to help them refine their approach to engaging with customers, setting a high bar for other brands to follow in the process. As a team, we’re always learning, researching, and following new developments and trends shaping the future of engagement.

Opt in now to receive regular news, updates, strategies, and more from the experts on real-time relevance. You’ll get all the insights you need to optimize experiences across channels, grow your in-app revenue, and stand out as a true leader in your industry.

Look to See if Swrve is Attending at an Event Near You

Salesforce Connections 2019 in Chicago. CMO Digital Insight Summit in Rancho Mirage, CA. The Brand Marketing Summit in London.

These are just a few of the many events we’ll be attending in the coming weeks. Our experts are always on the road. We use every event as an opportunity to listen and learn from the experiences of brands across industries, and share all that we know about real-time relevance. We regularly schedule 1:1 meetings with interested attendees at any event, so if we have a conference in common, be sure to reach out to put faces to a few names on our team.

Join One of our Biweekly Live Demos to Finally See Swrve in Action

If you enjoyed reading what I’ve had to say about the modern customer journey, then maybe you’d also enjoy listening to me, too. Every two weeks, I’m joined by my colleague Ross Hamer for a live deep dive into Swrve. Every deep dive includes a live demo, along with a breakdown of how a few key customer engagement strategies that can be deployed in our platform. You’ll get an in-depth look at how Swrve is designed to create and deliver hyper relevant, 1:1 communications across millions of users in real time—capabilities that are imperative for any modern mobile and/or multichannel strategy.